The shopmaker.com guarantee - "We're the good guys!"
All websites that are operated by shopmaker.com have been marked with the "shopmaker.com - VERIFIED WEBSITE"-certificate.
An overall positive customer experience when buying videos or images on our partner websites is our goal and our commitment.
In addition to the highest standards of data protection, IT security and encryption we provide quick and efficient help for all problems of our customers, be it a faulty download, questions regarding the payment or the like.
On each shopmaker.com partner page there is a link to our contact form.
shopmaker.com consciously follows the principle of data minimization. Only the absolutely necessary data are collected:
- When registering on a shopmaker.com partner website, an arbitrary user name, a password and an email address are required
- The email address will only be used for communication in matters of the user account and not disclosed to third parties.
- Personal data such as credit card information or bank account information will only be collected by our payment service providers on their own pages. To this end, you are led to a separate SSL-encrypted page of the payment service during checkout. Shopmaker.com never sees this data, but rather is informed about the successful payment transaction later.
All payment transactions are performed outside of shopmaker.com partner sites - exclusively on SSL-encrypted websites of our payment service providers.
SSL (Secure Socket Layer) is a security technology that ensures that your personal data, e.g. the credit card information is securely transferred over the Internet. The data is encrypted so that they are readable only by the payment system.
Buyer Protection and Customer Care
The whole team of shopmaker.com works hard so you can rest assured when shopping on one of the sites operated by us. Should it happen that there is a problem with a download, a payment or subscription, our customer service is ready to resolve the matter.
The shopmaker.com “Buyer Protection” applies regardless of the payment method you have chosen during the order process.
In order to contact shopmaker.com contact forms are available on all of our sites. Additional contact options including live chat or e-mail are also accessible directly from shopmaker.com.
"PCI-DSS" - Maximum security for credit card information
All payment services used by shopmaker.com meet the highest security standard PCI-DSS (Payment Card Industry Data Security Standard) of the credit card industry. Due to increasing cybercrime and increasing credit card abuse the two major card issuers Visa and MasterCard have placed diverse demands on companies that process credit card information. Both requirements have been consolidated into the standard PCI-DSS. No credit card information may be processed without such certification.
In our shops, cookies are used in two ways:
- The so-called "session cookie" enables smooth functionality of the website and therefore convenient shopping. It, for example, ensures that buyers and cart can be clearly associated with one another. On leaving the page, this session cookie will be deleted. It exists only for the duration of a session (i.e. the time in which you have opened our website).
- If you wish, you can store your login information by explicitly and consciously ticking a check box. Then you can access your account later without re-login. This cookie does not store personal data nor your password, but only a letter and number sequence.